Policies
Store Policies
Customer Support
Questions? Our team is available to assist you. Reach us directly at 832-271-0553.
Order Processing & Shipping
Processing Time: Please allow 1–3 business days for The VIL Lash to process and ship your order.
Shipping Days: Orders are shipped Monday through Sunday. Orders placed on Sundays or holidays will be shipped the next available business day.
Domestic
U.S. Orders
Estimated delivery within 2–7 business days after processing.
International
Global Orders
Estimated delivery within 10–15 business days after processing.
Important Shipping Info
Delivery times are estimates and may vary. The VIL Lash is not affiliated with any shipping carriers. Once your order has shipped, we cannot control or guarantee delivery timelines.
The VIL Lash is not responsible for lost, damaged, stolen, or delayed items during transit. If a package is returned to us, a full refund will be issued once the item is received at our facility.
Return & Refund Policy
All sales are final. We do not accept returns or exchanges on any products. Please review your order carefully before completing your purchase.
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